Why Are Business Reviews With The It Service Provider Important For An Organization?

A business review or BR with the IT service provider is a regular practice during which an organization and its provider meet to manage their professional relationship. These meetings are important to evaluate performances, align objectives, identify opportunities for improvement, anticipate risks and plan a long-term strategy, all the while ensuring ongoing communication between both stakeholders.

  1. Performance evaluation: BRs provide an opportunity to evaluate the IT service provider’s achievements. They are examined in light of the key performance indicators (KPIs) agreed upon, such as the availability time, incident resolution, quality of the technical assistance, etc. As such, the organization ensures that the provider complies with the activity standards set. 
  1. Alignment with the business objectives: BRs help to verify and confirm that the input provided is well aligned with the company’s intentions. This approach also helps to guarantee that IT investments contribute significantly to the organization’s strategic and business goals.
  1. Identification of opportunities for improvement: These meetings offer a platform to discuss opportunities for continuous improvement. They can include suggestions to optimize processes, maximize the efficiency of interventions, reduce costs, etc. Both parties collaborate in this way to find innovative solutions. 
  1. Risk management: BRs help to identify and discuss IT-related risks, such as data safety, compliance with regulations, confidentiality issues, etc. By dealing with these issues periodically, the organization can minimize threats and take preventive measures. 
  1. Ongoing communication and relationship: The meetings streamline regular communication between the client organization and the service provider. This way, the relationship remains solid and open and mutual comprehension of each party’s expectations and challenges is promoted.   
  1. Long-term strategic planning: BRs help to discuss the organization’s future needs and adjust IT services accordingly. This contributes to long-term strategic planning, ensuring that the technical solution evolves with the company’s changing constraints. 

All in all, business reviews are beneficial for both the client and the provider. These meetings are crucial to evaluate, adjust and optimize the delivery of IT services and give both parties the opportunity to connect in order to ensure positive contribution to the organization’s overall goals. For more information on BRs and the partnerships we are developing with our clients, please contact one of our technology consultants today. We are here to give you peace of mind and to help you fulfill your business objectives.

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With a growing Network of independently owned locations (currently at 41) from coast-to-coast, MicroAge is Canada’s leading IT solutions and service provider focused mainly on small and midmarket businesses.

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