Why Are Business Reviews With The It Service Provider Important For An Organization?

A business review or BR with the IT service provider is a regular practice during which an organization and its provider meet to manage their professional relationship. These meetings are important to evaluate performances, align objectives, identify opportunities for improvement, anticipate risks and plan a long-term strategy, all the while ensuring ongoing communication between both stakeholders.

  1. Performance evaluation: BRs provide an opportunity to evaluate the IT service provider’s achievements. They are examined in light of the key performance indicators (KPIs) agreed upon, such as the availability time, incident resolution, quality of the technical assistance, etc. As such, the organization ensures that the provider complies with the activity standards set. 
  1. Alignment with the business objectives: BRs help to verify and confirm that the input provided is well aligned with the company’s intentions. This approach also helps to guarantee that IT investments contribute significantly to the organization’s strategic and business goals.
  1. Identification of opportunities for improvement: These meetings offer a platform to discuss opportunities for continuous improvement. They can include suggestions to optimize processes, maximize the efficiency of interventions, reduce costs, etc. Both parties collaborate in this way to find innovative solutions. 
  1. Risk management: BRs help to identify and discuss IT-related risks, such as data safety, compliance with regulations, confidentiality issues, etc. By dealing with these issues periodically, the organization can minimize threats and take preventive measures. 
  1. Ongoing communication and relationship: The meetings streamline regular communication between the client organization and the service provider. This way, the relationship remains solid and open and mutual comprehension of each party’s expectations and challenges is promoted.   
  1. Long-term strategic planning: BRs help to discuss the organization’s future needs and adjust IT services accordingly. This contributes to long-term strategic planning, ensuring that the technical solution evolves with the company’s changing constraints. 

All in all, business reviews are beneficial for both the client and the provider. These meetings are crucial to evaluate, adjust and optimize the delivery of IT services and give both parties the opportunity to connect in order to ensure positive contribution to the organization’s overall goals. For more information on BRs and the partnerships we are developing with our clients, please contact one of our technology consultants today. We are here to give you peace of mind and to help you fulfill your business objectives.

Get the most from your IT

As service providers to more than 300 companies, the dedicated professionals at MicroAge are second to none when it comes to managed services. By improving efficiency, cutting costs and reducing downtime, we can help you achieve your business goals!

Most commented posts

Turn on a Dime Without Wasting One

Want to get new employees up and running faster with the tools they need? The cloud can help you do that. You’ve got big plans,…

Read More

10 Great Products for Small Businesses

10 great Microsoft products for small businesses to explore for productivity Most of us know about Windows 10 and Office 365, and rely on them…

Read More
tendances informatiques 2020 it trends

4 Upcoming IT Trends Businesses Need to Know About

As we look toward 2020, there are some very interesting IT trends that will affect the way businesses operate. Let’s take a look at 4…

Read More

3 Basic Security Errors Many SMBs Are Still Making

In the past decade, the number of known malware programs has risen from 65 million to 1.1 billion. The ways in which cybercriminals deploy the malware…

Read More
windows 365

What is Windows 365?

The pandemic has changed the way many companies operate. One notable development is an increase in the number of businesses adopting a hybrid work model….

Read More