Jim Drummond

CEO, MicroAge Red Deer & Edmonton

There are two types of thought processes that small business has about Information Technology; companies that think their computer system and network are an extra expense to them and those that realize this technology is a vital tool to keep collaboration and productions running smoothly.

The companies that believe technology is an asset are growth drivers in today’s market. The IT industry has changed a lot in the 25 years that I have been CEO of MicroAge Edmonton and Red Deer. In the beginning, we repaired Windows 95 or DOS-based applications and our main function was to repair programs and ensure the hardware was running. Our competition in those days was the neighbour’s kid who was good with computers and worked on them because it was fun.

Those days are long gone. Organizations need to be innovative and understand technology is required for continued growth and to remain competitive in an ever-evolving marketplace.

MicroAge provides services that are complex and solution-based. Our team is solely responsible for ensuring the networks are in top working condition for our customers. Businesses expect Service Agreement Levels that ensure a response to their concerns and based upon their business requirements and more importantly, resolutions are efficient and reduce downtime.

Our team of professionals manages and maintains various technology needs, which often equates to faster resolutions than what an internal staff member may provide. Our technicians are trained professionals with a wide range of experience not often seen by small business’s internal staff. This results in responding to service requests within regular business hours to be less than 15 minutes on average and resolving such concerns to be within two hours.

The future of IT will continue to revolutionize the way that companies conduct business and MicroAge commits to providing the solutions. Your business deserves the expertise and knowledge of a managed service provider. As a trusted technology partner, MicroAge offers peace of mind IT solutions for your IT needs.