remote-work-it-security

Microage Prince George is Hiring!

MicroAge Prince George provides an end-to-end solution for a clients IT and physical security needs. This includes application and server hosting, virus scanning, spam filtering, local and off-site backup solutions, network cabling and monitoring, security system access and monitoring, plus website hosting, design, development, and programming.

MicroAge Technical Support Analyst, Prince George BC

Our Technical Support Analyst will support our clients to help maintain their networks, hardware, software, and overall technical environment – this includes installs, configuration, upgrades and troubleshooting issues.

Responsibilities:

  • Configure, maintain, and support PCs, servers, network hardware, and associated software both internally and for our business clients.
  • Diagnose software and hardware issues, as well as troubleshoot network problems. Plan and implement system security, including the specification and configuration of firewalls, and access permissions.
  • Perform analysis of network needs and contribute to the design of network system architecture, integration, and installation.
  • Prepare and maintain detailed documentation and diagrams of infrastructure, as needed.
  • Proactively identify risks, provide recommendations, and implement solutions to maintain the integrity of infrastructure and operations.
  • Follow standardized operating procedures and recommend new procedures when required.
  • Design, plan, and commission IT systems individually, or as part of a team.
  • Conduct installation supervision and commissioning activities for business clients.
  • Participate in weekly team meetings to ensure collaborative learning and investigate new technologies to advance existing technology and infrastructure.
  • As required, candidates will also create documentation for clients and technologies we are deploying as needed, order equipment and provide service to our client’s hardware.

Successful candidates will have:

Competencies and Skills:

Ability to troubleshoot on a variety of computer equipment and systems (Windows, Mac, etc.)

Exceptional face to face and telephone customer focused presence

Excellent communication, organizational, interpersonal and customer service skills

Must be able to work within a team environment, as well as on their own with minimal supervision

Must be analytical, and possess excellent communication skills and business acumen

Basic networking understanding

Exceptional customer service

Logical troubleshooting, i.e. ability to work collaboratively with team members

Valid driver’s license and fulltime access to a vehicle for daily work

Ability to lift up to 50 lbs. on occasion
Education

An IT diploma or equivalent experience

Technical Certificates (A+, Network+, MCITP) are an asset
Experience

Minimum of one year of experience in the related field is required

Experience with Office365, Active Directory, Exchange

Experience with Windows 10 and Windows 7 environments

Experience working with ticketing systems and RMM platforms

Experience drafting self-help documentation

Demonstrated previous experience with computer hardware troubleshooting

What We Offer:

  • Competitive remuneration and salary including a comprehensive employee benefits package – salary is commensurate with experience
  • Training, coaching, and mentoring within a challenging and rewarding work environment
  • Opportunity for personal and professional growth with the possibility for advancement within
    Interested?

To apply for this position, please send your resume to Lynda.pattie@microage-princegeorge.ca and reference the role you are applying for in your email.

Get the most from your IT

As service providers to more than 300 companies, the dedicated professionals at MicroAge are second to none when it comes to managed services. By improving efficiency, cutting costs and reducing downtime, we can help you achieve your business goals!

Most commented posts

Data Encryption

Why Encrypt Your Data?

In our increasingly connected world where personal data, confidential information and private conversations are constantly in transit and being stored digitally, the risks of being…

Read More
Cybersecurity strategies banner, stratégie cybersécurité

Top 5 Cybersecurity Strategies for Your Business

Whether it’s our personal identity, our banking, or possessions in our home, security is a topic we all think about every day. But are you…

Read More
Managed Services Gérés

How Managed Services Can Help Your Business During COVID-19

Businesses across the globe are heavily reliant on technology to maximize their efficiency. This has become more evident during this COVID-19 pandemic. The dependence on…

Read More
IT staffing

The Advantages of IT Resourcing Services for SMBs

Leveraging technology to achieve business goals is essential to SMBs. Technology helps businesses differentiate and compete in their respective industries and markets. It enables them…

Read More

Preparing to Create Your Incident Response Plan

Often, when we consider creating incident response plans, we have cyber incidents in mind. This is not surprising, given the ever-increasing frequency of cyber attacks…

Read More