The march of technology never stops in the world of business, and no matter what vertical or industry you work in, you need to be aware of what your competitors are doing to strengthen their company so that you can do the same.
Here are the top 5 technology trends sweeping small businesses across the world.
1. Artificial Intelligence
Artificial Intelligence is a clear-headed and incredibly precise decision-making tool that can aid business owners in quickly compiling data and choosing a direction to go in.
Whether you work in sales, IT, accounting, or human resources, artificial intelligence will serve as a second pair of eyes that can help you plan your course for the future.
2. The Internet of Things (IoT)
The Internet of Things is the current interconnected state of businesses where every app or piece of hardware in your office has the ability to communicate with each other and finish tasks at a breakneck pace.
More than 14 billion devices are currently connected to the Internet of Things, and that number is expected to nearly double by 2021. Will your devices be some of them?
3. Chatbots
There’s no better experience for a customer than to feel like the company you’re dealing with is really listening to you.
For small businesses that may not have employees available to stay in constant contact with their clients, chatbots are the perfect solution and will give your business that polite and friendly interaction you’ve always wanted.
4. Decentralized IT and Staff
While businesses will always need a physical location for customer access and administration, the days of having your entire staff under one roof are coming to an end.
With IT staff focusing less on hardware troubleshooting and cloud technology allowing employees to work from home, it will soon be common for businesses to be effectively run by people who may only see each other once or twice a year.
5. User-Focused Cybersecurity
By teaching their staff about the techniques of hackers and having a dedicated individual or system to protect their infrastructure, cybersecurity for small businesses is going to be one of the most active topics on the technology frontier.
Businesses need to stay on top of emerging trends if they want to stay competitive, no matter the industry. Contact our MicroAge locations to find out how our dedicated IT staff can help your business thrive.
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