Businesses are Making the Switch: Why You Need Managed IT Services in 2021

The world of business technology is constantly changing and evolving, but the dramatic shift it witnessed in 2020 caught everyone by surprise. As businesses come to terms with how to adapt to the new reality, two things have become clear: Companies need to be agile to respond to changing demands, and reliable IT systems have become more important than ever before. This is why you need managed IT services in 2021 more than ever before.

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Keeping Up With The Changing Technology Landscape

Everyone takes it for granted that IT is constantly evolving, and few businesses are prepared to adapt when rapid change is needed. Especially for small and medium-sized businesses, trying to stay up to date with the latest technological trends puts additional strain on limited internal IT resources. Having an overwhelmed IT department can put your business at risk; not having enough time to complete critical tasks such as patching and updates can lead to serious downtime and cost your business a lot of money. Partnering with a managed service provider (MSP) is such a valuable proposition because it prevents all this from happening.

With the support provided by an outside team of IT experts, companies can focus their internal resources on improving their products and services and growing their business. By working with a managed service provider, companies get reliable assistance with day-to-day troubleshooting, support for backup and disaster recovery or cloud computing issues, and improve their IT infrastructure’s reliability, without additional strain on internal IT resources. Outsourcing IT responsibilities to managed service providers can help companies stay current with the latest technology so that they can remain competitive.

How Much Could Downtime be Costing Your Business? Click Here to Find Out

Experience and Expertise

One of the greatest strengths of managed IT services is that they focus solely on your IT needs and how they can improve your business, giving them a clear advantage in terms of experience and expertise over most in-house IT departments. MSPs focus their resources on developing teams with highly specific skill sets and pertinent experience, which is why they can handle most IT needs with such great efficiency. These teams work in a wide variety of IT environments, and they stay up to date on the latest changes in the industry.

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Evolving Security Threats

Cybersecurity threats might not seem like an important problem … until your business gets crippled by a ransomware attack or a major data breach. In 2020, the frequency of ransomware attacks on businesses more than doubled, email phishing attacks increased more than six-fold, since the number of unsecured remote computers increased significantly.

Even prior to the developments of 2020, cybersecurity was becoming an increasingly challenging issue for businesses of all sizes. Last year saw cyberattacks reach an all-time high, as part of an increasing trend that will likely lead to even more attacks in 2021. According to a report from INTERPOL on the impact of the global pandemic on cybercrime, criminals have been taking advantage of the disruptions related to COVID-19 by using increased security vulnerabilities created by remote work to steal data and cause disruptions across a wide range of business sectors.

Other major findings from this report include:

COVID-19 Phishing Scams

Often impersonating government or health authorities, email phishing scams are now being built to exploit people’s fears surrounding the global pandemic.


Disruptive malware, like the kind used for ransomware cyberattacks, is being deployed like never before. Often using fake COVID-19 information as a vector for deployment, these attacks seek to compromise networks, build botnets and steal data. Many small businesses are unprepared to counter the threats posed by cyberattacks, as periodic security audits and meeting the industry’s fast-evolving best security practices require significant resources… resources that many businesses don’t have in house. Now that the office is anywhere, cybersecurity threats have more entry points.

For companies and institutions of any size, working with a managed IT service provider can help bolster their cybersecurity practices to help protect IT infrastructure and remote workers against security threats.

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Managed IT Services Provide Peace of Mind

On top of the benefits of added security, working with a managed service provider helps provide peace of mind in other ways. Nobody wants to deal with downtime in business operations related to an unreliable network or slow connections, which is why so many companies opt for around-the-clock remote IT support from their managed service provider.

Consistency & Reliability

IT service providers can deliver proactive monitoring services to detect and resolve potential issues before they become a widespread problem. This support helps companies avoid the headaches associated with disaster recovery and downtime by preventing problems before they start. Business owners and managers alike consistently cite network reliability as one of the most important aspects of the IT needs, one that a managed IT services provider is perfectly suited to meet.

Managed Services Cut Costs and Improve Productivity

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Reducing operational costs is one of the biggest advantages of working with an MSP. When your company handles everything internally, it’s easy to have IT budgets spiral out of control: network maintenance and upgrades, software licenses, new hardware and labour costs can add up quickly.

Companies that work with a managed IT service provider benefit from both reduced costs and greater cost certainty on a monthly basis. Since their IT resources aren’t tied up completing the many tasks and requests that a typical IT department goes through, these supported companies are able to leave the technical tasks to the experts and free up their employees’ time to focus on improving productivity or finding ways to reach business goals.

Through managed services, your company can drastically reduce network downtime and cut IT costs while improving employee satisfaction and productivity.

MSPs Support a Remote Workforce

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The dramatic shift towards remote work that took place in 2020 is a sign of things to come. Many companies expect their workforce will continue to work remotely, at least part-time, even after the global pandemic subsides.

Managed IT service providers have a critical role to play in this evolving trend, as the need for remote support and cloud services will remain vital for years to come. In-house IT departments are often poorly suited to meet the needs of the remote workforce. In contrast, MSPs are accustomed to supporting users of all kinds across a wide variety of environments in multiple locations; most of the time, updates and technical support is done remotely, so whether the employee is at the office or at home makes no difference for a managed service provider. If your business has employees working together across multiple locations, managed services will be able to provide consistent and seamless support without difficulty.

Finding the Right Managed Services Provider

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Based in Montreal, MicroAge is a leading provider of managed IT services. Backed by outstanding expertise and years of experience, MicroAge delivers unparalleled support and business continuity to clients from a wide range of industries. In addition to managed IT services, MicroAge also helps with cybersecurity support, cloud computing solutions, as well as infrastructure solutions and consulting services.

The MicroAge Way – Monitor, Maintain, Manage, Maximize


By monitoring assets in real time around the clock (24/7/365), MicroAge’s proactive approach helps prevent minor issues from turning into major problems.


The MicroAge team is always there when you need them. Our remote support and assistance prevent downtime and keeps operations running smoothly.


Through clear communication and concise reporting, MicroAge will help you get the most from your IT assets with simplicity and efficiency you never thought possible.


MicroAge helps clients optimize the performance of their IT assets, get maximum return on their IT service investment and makes recommendations on how to reach specific business goals.

For more information about how managed services from MicroAge can help your business, contact us today!

Get the most from your IT

As service providers to more than 300 companies, the dedicated professionals at MicroAge are second to none when it comes to managed services. By improving efficiency, cutting costs and reducing downtime, we can help you achieve your business goals!

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