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The advantages of Post-Warranty Support Services for your business

When someone buys a product, the manufacturer often provides some kind of warranty. This is true for a variety of industries. Cars, electronics, tools; even IT hardware and software usually comes with a warranty.

A warranty is essentially a company’s written guarantee to fix or replace a product if it breaks or otherwise proves defective within a specific period of time, which is a great thing. But warranties are temporary, and do not last forever. At a certain point, even if the product is still perfectly good, the warranty will expire.

The question is: What should you do about the IT maintenance and support of your hardware when your warranty expires?

MicroAge: Technical Support for Your Business When You Need It

Every element of IT is typically covered by some form of manufacturer’s warranty. However, just like warranties, electronic hardware and the related infrastructure is not designed to last forever.

IT hardware has a finite lifespan; manufacturers build their products in cycles that are designed to be refreshed every so often. Instead of buying the newest model that costs thousands of dollars, there is another solution.

When a warranty expires, especially with respect to IT hardware that still functions properly, it is important to procure some form of post-warranty service. Why? Because without this added warranty, your business can be vulnerable to disruption if ever your piece of hardware were to malfunction; which will hurt your business, inconvenience your customers and ultimately cost a pretty penny. The manufacturer won’t be able to help you because repairs and maintenance has been discontinued.

Luckily, MicroAge offers just that kind of post-warranty support. We can help you with a variety of issues, such as:

  • The maintenance and repair of your equipment
  • High-quality original parts (servers, storage, networks)
  • Reliable, consistent service and support
  • Month-to-month contracts that can be terminated without penalty

What is the Danger of Not Having Post-Warranty Support Services?

Not having post-warranty support can threaten your company in a number of ways. For example, if the product you’re depending on has reached its End of Life (often referred to as EOL), the manufacturer may no longer:

  • Sell that equipment
  • Repair the equipment
  • Provide patches or upgrades
  • Offer IT support for the hardware

In fact, several End of Life support dates are coming up very soon, by the end of the year. If your equipment appears on the list below, then its warranty is expiring within the next 6 months!

EOL PRODUCTS EOL SUPPORT DATE
Cisco Catalyst 6500 / 6550 24 switch 07/31/20
IBM V7000 07/31/20
DELL/EMC VBLOCK 09/30/20
DELL/EMC VNX 5100 12/31/20
HPE BL860c i2 12/31/20
HPE bl870c i2 12/31/20
NETAPP ES5412 01/28/21
SUN/ORACLE Sparc T4-1 03/30/21

 

Maximize Your IT Investments

One key advantage of having access to post-warranty support services is that you will not need to replace the system you’re currently using in order to continue doing business. 

Sure, an upgrade can have its benefits by modernizing your equipment, but the search for a new system is time-consuming, but more importantly, purchasing it can be insanely expensive. Sometimes legacy systems cannot be changed, because your business relies on the customized software only that system provides. A post-warranty support contract will handle all repairs and maintenance on your devices for a low monthly cost, so that your devices are always covered in case of a malfunction.

Because managing, maintaining and supporting IT assets can be such a challenge, let MicroAge take care of your IT maintenance and support services for you when your next warranty runs out. By providing the right services at the right time, we’ll help you to respond to business challenges more effectively, get more value out of your existing IT investments, and help your company reach its goals while staying competitive in the marketplace.

Not sure when your hardware’s warranty expires? Get in touch with us today, and we’ll let you know!

 

Get the most from your IT

As service providers to more than 300 companies, the dedicated professionals at MicroAge are second to none when it comes to managed services. By improving efficiency, cutting costs and reducing downtime, we can help you achieve your business goals!

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