Managed IT Services

MicroAge provides a full suite of managed IT services tailored to your business needs. Get 24/7 support for your staff, and ongoing maintenance for your computers, software, network, and backups.

Ideal for organizations without an internal IT team or for teams looking to lighten the load.

Organizations turn to MicroAge for

Rely on technology to operate, but don’t have time to continually put out IT fires.

Face high or unpredictable costs from their current IT Support provider.

Need 24/7 helpdesk support from a team of qualified IT experts.

Do not have enough budget to hire a full-time IT employee.

Need a proactive partner to manage their IT - not a reactive / break-fix provider.

Get Started

A Proactive Approach to Managing Your IT

Managed IT services allow us to proactively manage your IT so that your people and your goals are no longer hindered but enabled by technology. Gain peace of mind knowing that your IT is being managed to prevent issues from occurring, keeping your business up and running.

AI Readiness Assessment: Build an AI Strategy for the Future

  • AI has the potential to transform how your business operates, helping your teams work more efficiently, make better decisions, and unlock new opportunities for growth. But with so many tools, technologies, and use cases available, knowing where to start can feel overwhelming. The good news is that you are not alone.
  • Our AI Readiness Assessment gives you a clear understanding of where your organization stands today, where AI can deliver the greatest impact, and what steps you need to take to adopt it successfully.
  • Together, we'll identify practical opportunities, address potential risks, and establish the governance, policies, and guardrails needed to support secure and responsible AI adoption. We also help equip your employees with the knowledge and confidence to use AI effectively, so your organization can move forward with a strategy that drives innovation, improves productivity, and delivers measurable business value.
Managed IT services are outsourced IT solutions where an MSP (Managed Service Provider) oversees the responsibility for a range of IT functions for a client. This often include network management, cybersecurity, helpdesk support, and infrastructure maintenance, offering businesses enhanced efficiency, scalability, and cost-effectiveness in managing their technology needs.
Some of the benefits associated with managed IT services include: Minimized downtime 24-hour support services available Advanced cybersecurity protections Proactive network monitoring Preventative network maintenance Regular software updates and patching Regulatory compliance assistance Quarterly review & recommendations with vCIO Access to the latest technology & solutions that have already been tested internally Access to specialized skills for the most complex projects
Pricing for managed IT services varies greatly from provider to provider. Typically, the quantity of workstations, servers, devices managed, and the level of support to be provided, are factors that guide pricing. Another factor that will affect pricing will be the complexity of your network. 

Managed IT Services Options

Tired of fighting IT fires? Not enough IT resources to handle day-to-day tasks?

Our managed IT services options cater to the technology and cybersecurity needs of SMBs that are often lacking the IT personnel, or the expertise for more complex issues.

Fully Managed Services

Proactive IT, cybersecurity monitoring, maintenance, and 24/7 helpdesk support. We take care of managing your Infrastructure and supporting your end-users remotely.

With MicroAge, we'll maintain and support your existing devices, servers, and applications, so you can focus on running your business.

Filling the IT gaps with our managed services lets you leverage the power of a complete team of IT experts.

For organizations that:

Lack the expertise to manage their IT infrastructure. Require flexible managed support that can scale up and down with organizational needs. Want staff to be productive instead of wasting time fixing IT issues. Have an overburdened or nonexistent IT team. Historically have not invested much in IT and need to fill many critical gaps.

For organizations that:

That have an internal IT team looking to outsource a portion of their IT – either the monitoring & maintenance of their infrastructure, or the support of their end-users. This model suits organizations seeking to free up their internal capabilities, or maintain control over specific IT functions, while benefiting from external support and specialization.

Co-Managed Services

As your Co-managed partner, we can take routine (but critically important) tasks like security updates, backup maintenance, server updates, and patching off your plate, while your IT team handles end-user support (or vice versa).
We'll also be at your disposal if you need an IT professional for a specialized project outside of your wheelhouse.

We can provide the tools and support you need to increase efficiency and cut costs, while maintaining a secure network.

À La Carte

Our À La Carte managed service packages let you pick and choose from our options and services according to your needs. Offering unparalleled freedom and flexibility.

  • Backup & Data management
  • Cybersecurity Awareness & Training
  • End-user support (per service request)
  • Managed Antivirus & Anti-Spam
  • Managed EDR
  • Patch Management

For organizations that:

That have specific and often varying IT needs, allowing you to choose and pay for only for the services they require. This flexibility is particularly beneficial for SMBS that may not need full-scale IT support but require occasional or targeted assistance for specific solutions

Focus on Your Business

Managed IT service providers help businesses increase productivity and control costs. Enjoy the peace of mind a well-managed IT department provides; allowing you to invest your time growing your business, and not managing your infrastructure.

Eliminate Downtime

Our comprehensive network monitoring and strategic planning will make sure that your cloud computing, hardware and software systems are always working.

Contracting out an IT department to a managed service company can actually lead to huge savings by reducing downtime, and increasing efficiency.

If your company has struggled with IT issues, the impact on your business is probably more costly than you expect:

Calculate Your Cost of Downtime
Play Video

The MicroAge Way

As a managed services provider, MicroAge draws on its expertise core values to offer unparalleled support and business continuity. Our holistic approach to managed services ensures that every aspect of your IT needs will receive the attention it requires.

We find solutions to problems with any IT system. From cloud computing to hardware and software issues or even disaster recovery, our technical support services are always available when you need them.

+
Managed devices for our Clients
%
First-time call resolution
< minutes
Reponse time by a technician
%
Average downtime reduction

Building Successful Partnerships

We are truly grateful for the trust our clients place in us. As their technology partner, we are privileged to support them with managed IT services, cybersecurity solutions and digital transformation expertise. Today, we are also helping guide their AI journey, enabling them to innovate with confidence, improve operational efficiency and capitalize on future opportunities. Together, we are building stronger, more resilient organizations across the Greater Montreal and Toronto areas that are prepared to thrive in an ever-evolving digital future.