Let’s be honest, most companies can’t afford a complete IT department to service their every need. It is simply too expensive to pay multiple technicians full-time. So many employ 1-2 IT technicians and will choose to automate certain IT processes to compensate for this shortage. But one must remember, these mini IT department will have limited available time and are often overloaded with work; so, projects are often pushed back. Secondly, their knowledge and skills will be limited as well. They will most probably not be able to handle ultra complex projects. To do this will require expertise! The most successful and cost-effective solution is to outsource the management of some IT needs to a Managed Service Provider (MSP). Finding the right MSP can actually reduce costs and free up personnel to concentrate on growing your business. Our mission to help and work WITH internal IT departments, not to compete for their jobs.
The role of the MSP is to understand your business and focus on security, compliance, and productivity, and offer you peace of mind, so that you can focus on your clients! MSP is an expert in best practices and proven methodologies and offers creative solutions to help businesses navigate through the ever-changing technological world.
But are all MSPs alike? Choosing the right partner is crucial to the success of your business. Most sell and use the same tools and provide the basic service. So, what differentiates one MSP from another? As you search for this key player to your team, it is important to consider the following points:
Every MSP offers a different range of service. Does the provider offer extended hours and multiple resources? It is important to be able to run your business when your primary technician is on vacation. In case of emergency, someone should be available to respond to avoid down-time. The MSP you choose should be able to identify your needs and offer you the service that you require…consistently. Make sure that customer service is key at all levels – from the sales team to the service team. A great fit is key to the success of your organization.
Since hackers have become creative and cyberattacks continuously on the rise, data security is a priority. Working with MSPs that recognize the importance of securing your company’s data and that can provide you with the tools you require to reduce the risk, is key. But, make sure that the MSP also has adequate internal security. Hackers have found the path of least resistance to your network is through your MSP provider.
Does the provider understand your business and works with you to align your systems accordingly? The Virtual Chief Information Officer (vCIO)’s role is to perform scheduled business reviews to discuss recommended improvements, future projects, and budget.
It is essential that your MSP partner can handle your systems and recommend best-business practices and methodologies to help keep your business secure and offer cost-effective solutions.
5. Strategic Partnerships
Is the provider partnered with vendors that use advanced tools and systems to ensure the highest quality of service? The MSP takes on the investment in tools and infrastructure so that you don’t have to.
Before signing with an MSP, make sure that you have a clear understanding of what services will be provided to you, including the service levels and onboarding timeframe. If you are comparing different companies, it is important to compare the services offered as well as the cost.
Finding the right Managed Service Provider is not to be taken lightly. Choosing the wrong provider can result in headaches and frustration; in addition to creating issues with your systems that can cause downtime and loss of revenue. Selecting the right partner can make the difference between your company’s success or failure. Choose wisely!
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