How To Protect Your Organization Against Toads?

TOADs, or Telephone Oriented Attack Deliveries, represent a major challenge for organizations. These attacks target the telephone systems to infiltrate the business’ networks, steal critical information or disrupt operations. They come in various forms, each with their own methods and specific impacts.

How do TOAD attacks work?

TOAD attacks can vary, but they all share a common goal: use telephones as an assault vector. Here are a few common examples of this type of scam:

  • Call spoofing: The attackers manipulate the caller’s identifying information to make it seem as though the interaction comes from a reliable source. This technique leads users to answer and to potentially disclose confidential information.
  • Smishing: The cybercriminals send misleading SMS messages to encourage victims to click on malicious links or to reveal personal information. This method is similar to email phishing, but uses text messages instead.
  • Voice attacks: The weaknesses of voice-activated systems or voice assistants are exploited to obtain unauthorized access to the device or to extract critical information.
  • Telephone denial of service (TDoS): The attackers submerge a device or network with a flow of calls or SMS messages, disrupting the service or causing the infrastructure to fail.

Impact of TOAD attacks on organizations

TOAD attacks can have devastating consequences on businesses. Confidential information, such as the financial data or personal information of clients, can be stolen, threatening the reputation of the organization. Telephone denial of service attacks can cripple the company’s communication systems, leading to costly business interruptions. The stolen data can be used to commit frauds or to steal the identity of employees or clients, leading to financial losses or legal issues. With the rise of generative AI, criminals can create voice messages or SMS messages that seem remarkably human, thereby increasing the likelihood of users being deceived. 

How do we protect ourselves from TOAD attacks?

To protect themselves from TOAD attacks, businesses must adopt a proactive approach in terms of cybersecurity.

  • Educate employees on the dangers of TOAD threats and on how to recognize phishing, call spoofing or other common techniques used to attack an organization.
  • Use call and SMS filtering technologies to identify and block malicious communications before they reach the users.
  • Implement multi-factor authentication mechanisms for voice-activated systems and other sensitive services to prevent unauthorized access.
  • Monitor suspicious activities and analyze telephone logs to quickly identify potential attacks and respond effectively.
  • Ensure that all telephone systems and related software are regularly updated to correct known weaknesses.

By staying vigilant and adopting appropriate measures, your organization can reduce the risks and protect its most precious assets against cybercriminals. At MicroAge Canada, we understand the importance of telecommunications security and are there to help you reinforce your defence against emerging threats. Contact us to know more about our cybersecurity solutions.

Get the most from your IT

As service providers to more than 300 companies, the dedicated professionals at MicroAge are second to none when it comes to managed services. By improving efficiency, cutting costs and reducing downtime, we can help you achieve your business goals!

Most commented posts

Google’s Chrome 68 Web Browser Will Flag All HTTP Sites “Not Secure”

In Google's eyes, websites using HTTP are not secure, so it is marking them as such, starting in the Chrome 68 web browser. Find out why Google is taking this stance.

Read More

When It Comes to Diagnostic Data, Windows 10 Is a Chatterbox

By default, Windows 10 sends a large amount of diagnostic data to Microsoft. If you are concerned about the types of data being sent, you might want to take advantage of the Diagnostic Data Viewer. Learn how to use this tool and what you can do if you do not like what you see.

Read More

Find Out What Data Microsoft Is Saving about You

If you use Windows 10 and have a Microsoft account, you can easily see the types of data that Microsoft has stored about you. Learn where you can find this data and how to delete it.

Read More

Why Using Gmail’s Confidential Mode Is Not a Good Idea for Businesses

As part of Gmail's redesign in 2018, Google introduced the Confidential Mode to protect sensitive information sent by email. Learn how it works and why you should avoid using it in your business.

Read More

What You Need to Know about Google Tracking Your Location

Google is tracking the whereabouts of billions of its customers, even when they tell the tech giant not to. Here is what you need to know about this practice, including how to minimize the amount of data being stored about you.

Read More