Why Technology Service Providers Are More Important Than Ever

In today’s world, digital transformation is more important than ever before. To stay relevant and adapt to the changing environment, businesses need to accelerate the adoption of technology. Having the right technology solutions provider (TSP) alongside them as they progress through the journey is essential.  

Work From Anywhere

With the onset of COVID-19, many organizations have had to adopt remote work solutions. This allows their employees to access the company network from anywhere. It sounds simple but there is a lot to think about. .

How do employees access what they need to do their work? What equipment are they using? Do they have the right equipment, applications and tools? Do they have enough internet bandwidth to work efficiently? Who helps them set up at home or wherever they are working from? Where can they get support if they need it? 

TSPs are there to look at all the different areas, provide a plan, implement the plan and manage and support the services and solutions as well as your people.

Security

Cyberattacks have been on the increase for several years now but the current global health crisis has accelerated the attacks. Cybercriminals are taking advantage of weaknesses in work from anywhere environments that are not properly secured. They are taking advantage of the lack of awareness of end users on how to recognize attacks. They are taking advantage of the distractions that are being caused by the current environment. It’s the perfect storm for cybercriminals and they are taking full advantage of the situation.

Although there is no solution or solutions that can 100% guarantee your business won’t be a victim of an attack, a TSP can help you reduce the risks and minimize the impact should an attack occur. 

Solutions such as next generation firewalls, endpoint detection and response (EDR), VPNs, access point protection, backup and recovery plans are implemented to protect your business and your data. TSPs can also provide continuous cybersecurity awareness training to your employees that will help create or reinforce your best defense against an attack,

Cybercriminals are not sitting on their laurels and neither are TSPs who are managing all of the security services and solutions to reduce the risk and impact of cyberattacks. 

Planning 

In the past, access to expertise that would help not only manage a current environment, improve it and plan for the future was something that larger companies would have access to. Today, SMBs are being offered those same services from TSPs by having access to virtual CIOs (vCIO) and technical alignment resources to help your SMB position itself for today and the future. 

These resources understand your business and look for the right solutions to ensure your business is where it needs to be to remain competitive, productive and profitable. Do you have the right cloud solutions and services? Are your collaboration tools being leveraged properly? Is your environment ready for whatever comes next? These are some of the questions the vCIOs and technical alignment resources ask themselves to ensure your business is optimized. 

Final Thoughts

In today’s world, a Technology Service Provider provides the agility, the responsiveness and the cross-functionality all businesses including SMBs require from an IT perspective to be ready for today, tomorrow and the future.

Contact us to talk about how MicroAge can help your business.